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PAYMENT
TERMS
2% 30, Net 31
PRICING
All products will be invoiced at the GeneraMedix Inc. published
price to customers in effect on the date of receipt of
the order.
CUSTOMER SERVICE
| Phone: |
877-722-2328 |
| Fax Orders: |
302-266-7556 |
| Mail Orders: |
GeneraMedix Inc. |
| |
220 Lake Drive |
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Newark, DE 19702 |
MINIMUM ORDERS AND SHIPPING
INFORMATION
Customers may mail, fax, transmit electronically or telephone
orders for products marketed by GeneraMedix Inc. All orders
are subject to acceptance by GeneraMedix Inc. All orders
over $500 will be shipped FOB Point of Destination with
freight and insurance prepaid. Orders less then $500 will
incur a $50 handling charge. Customer will pay any costs
due to special or expedited shipping requests.
REMITTANCE
Please remit payment to GeneraMedix Inc., 150 Allen Road,
Liberty Corner, NJ 07938.
RETURNS
Returns will be handled in accordance with our Return
Goods Policy.
DAMAGED PRODUCT
Direct customers must inspect the products and notify GeneraMedix
Inc.'s Customer Service Department by phone or fax for
any claims for shortages, defects or damages. In the event
of any such claim,
customer must hold the products pending receipt of GeneraMedix
Inc. instructions concerning disposition and permit GeneraMedix
Inc. or its representatives to inspect the product upon
request. If the customer
fails to notify GeneraMedix Inc. within ten (10) days after
the date of the invoice, the products will be deemed
to have been received in good condition in the quantities
stated in the invoice.
ORDERS AND
SHIPPING DISCREPANCIES
GeneraMedix Inc. order discrepancies resulting from over
shipments, short shipments, ordering errors or any other
error must be reported to GeneraMedix Inc.'s Customer Service
Department within ten (10) days
after date of invoice to ensure appropriate resolution.
WARRANTY
GeneraMedix Inc. warrants that, as of the date of shipment,
GeneraMedix Inc. products will not be adulterated or misbranded
within the meaning of the United States Food, Drug and
Cosmetic Act and will be articles which are permitted to
be introduced into interstate commerce under such act.
GeneraMedix Inc. will defend Customer and indemnify it
against any claim based on the failure of GeneraMedix Inc.
product purchased directly from GeneraMedix Inc. to meet
appropriate standards of identity, strength, quality and
purity, provided the Customer gives GeneraMedix Inc. prompt
notice of the assertion of the claim, or service of complaint,
and fully cooperates in the defense thereof by counsel
of GeneraMedix Inc.'s choice. This warranty or indemnification
does not apply if the claim results from Customer’s
negligence or its alteration, misuse, or improper testing,
handling or storage of the product.
FORCE MAJEURE
GeneraMedix Inc. will not be liable for any failure to
deliver when such failure is caused by, (directly or indirectly),
but not limited to: fire, flood, accident, explosion, equipment
or machinery breakdown, sabotage, strike, labor disturbance,
wars, acts of God, acts of government, national disasters
or any other causes beyond our control.
SERVICE
All orders received prior to 2pm Eastern Time will ship
same day. All other orders will ship within 24 hours.
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