POLICY FOR ISSUE OF CREDIT

• Please contact our Return Goods Customer Service Department at 800-777-6565 for return information, a Return Authorization Form (RAF) and pre-addressed shipping labels.
• GeneraMedix Inc. reserves the right, at its sole discretion, to determine if products qualify as returnable, and determination by GeneraMedix Inc. of the physical count of the returned products will be final.
• GeneraMedix Inc. will issue an 80% credit allowance for returned products.
• Credit will be issued based on the current price or actual purchase price, whichever is less. No processing fees for returns will be paid.
• Direct customers are only eligible for credit to be applied against outstanding account activity.
• Indirect customers (i.e., customers who buy through a wholesaler) will receive a refund via check.
• Credits and/or refunds will NOT be issued for:
  • Products more than one (1) year beyond their expiration date.
  • Packages that may have been opened, partially used, unlabeled, marked, repackaged or disfigured in any way.
  • Products that are Private Labeled.
  • Products that have been sold on a non-returnable basis or have been donated.
  • Products that have been damaged by acts of God, fire, smoke, water or involved in bankruptcy sale.
  • Products damaged due to improper handling, storage or shipping.
  • Products returned without proper authorization (see Procedure and Terms below).
  • Products that were purchased indirectly and returned to wholesalers or distributors.

TERMS OF RETURN

• Customer will assume all shipping charges.
• Customer should insure returned product.
• GeneraMedix Inc. is not responsible for any returned product lost or damaged in transit.
• Unauthorized returns will not be eligible for credit including, but not limited to, ineligible returns listed above.

PROCEDURE FOR RETURNING GOODS

• A Return Authorization Form (RAF) must be obtained by contacting our Return Goods Customer Service Department at 800-777-6565.
• The SHIP TO address for returns will be indicated on the return label.
• The RAF and the shipping label (or copies thereof) must accompany all returns to receive credit.
• Please do not ship products prior to receiving Return Authorization.
• Products returned without proper authorization will become the property of GeneraMedix Inc. and destroyed. No credit will be issued.
• GeneraMedix Inc. reserves the right to request proof of purchase prior to authorizing any return.

DAMAGED GOODS - DIRECT CUSTOMERS

• You must notify the carrier at the time of delivery of any visible damage.
• If concealed damage is noticed after delivery, you should contact the carrier to complete an inspection report within ten (10) days of delivery.
• Please contact our Customer Service Department at 877-722-2328 about any damage which occurred during shipping to ensure appropriate authorization and credit.

DAMAGED GOODS - INDIRECT CUSTOMERS

• Please contact your wholesaler or distributor about any damage which occurred during shipping to ensure appropriate authorization and credit.

ORDER AND SHIPPING ERRORS - DIRECT CUSTOMERS

• Please immediately notify our Customer Service Department at 877-722-2328 of any order or shipping errors to ensure appropriate authorization and credit.

ORDER AND SHIPPING ERRORS - INDIRECT CUSTOMERS

• Please immediately notify your wholesaler or distributor of any order or shipping errors to ensure appropriate authorization and credit.
  

GeneraMedix Inc. reserves the right to modify this policy without advanced notice.